Terms of Service

01. Who these terms cover

RG Tech Studio LLC ("RG Tech Studio," "we," "us," or "our") is a limited liability company registered in the District of Columbia, United States. These terms describe the conditions for using our company website and client portal. "You" means the visitor or authorized person using those services.

Our services are intended for business use by adults who can enter into contracts. If you act for a company, you must have its authorization. If you do not agree with these terms, please do not use the portal or submit requests through the website.

Our Privacy Policy explains how we handle personal information. Client-operated websites have their own notices and terms, even when we build or host them.

02. Project agreements, fees & changes

We provide software and website development, application and database architecture, automation, testing support, IT support, consulting, and digital growth services. A website description or inquiry does not create a commitment to provide work, reserve capacity, or accept a project.

Your mutually accepted proposal, statement of work, retainer, or other written service agreement sets the scope, fees, payment schedule, milestones, acceptance process, support, and cancellation terms. That agreement controls if it conflicts with these website terms. Viewing a quote or opening a temporary access page does not by itself accept the quote or authorize a charge.

Estimates depend on the stated requirements and assumptions. Changes to scope, costs, or delivery dates require agreement before the additional work proceeds. Deposits, recurring fees, refunds, renewals, and termination charges apply only as set out in the accepted agreement and applicable law. These website terms do not introduce automatic renewal or a blanket no-refund rule.

03. Client responsibilities

Please provide accurate requirements, timely feedback, and authorized access to the systems needed for the agreed work. You must have permission to provide the content, data, software, and accounts you ask us to use.

Before system changes, agree with us who is responsible for backups, testing, approvals, and recovery. Backup monitoring, disaster recovery, around-the-clock support, and regulatory certification are included only when expressly agreed. Tell us about operational, safety, or regulatory requirements before work begins so they can be addressed in the project scope.

Do not send passwords, payment-card details, government identifiers, medical records, or other sensitive personal data through the general inquiry form or ordinary email. Ask us to arrange an appropriate transfer method.

04. Accounts & temporary access

Use only the account or invitation issued to you and only the information your organization authorizes you to access. Keep passwords, authenticator codes, and temporary access codes private. Tell us promptly if you suspect unauthorized access or if an authorized user leaves your organization.

Temporary access is limited to the approved inquiry, quote, or other material made available to you. It may expire, be revoked, or provide read-only access. It does not create an ongoing client relationship or permission to access other clients' records.

We may restrict access when reasonably necessary to investigate misuse, protect confidential information, maintain the service, or comply with law. Where practical, we will explain the issue and a way to resolve it. Ending portal access does not cancel an existing contract or remove rights to records that applicable law requires us to provide.

05. Acceptable use

• Do not attempt to bypass authentication, obtain another client's information, or share access with unauthorized people.
• Do not upload malicious code, disrupt availability, send spam, impersonate others, or use the services for unlawful activity.
• Do not submit content that infringes intellectual property, privacy, or confidentiality rights.
• Do not probe or test our systems without prior written authorization. Report a suspected vulnerability to info@rgtechstudio.com without accessing or disclosing someone else's data.

06. Ownership & confidential information

You retain your rights in materials you provide. You authorize us to use those materials as needed to evaluate your inquiry and carry out the agreed services. Ownership or licensing of project deliverables, source code, reusable tools, and third-party components is determined by the written project agreement and applicable licenses; it does not transfer merely because material appears in the portal.

Our company branding, website design, and original website content belong to RG Tech Studio LLC or their respective licensors. You may view and share links to our public pages, but may not imply our endorsement or reuse our branding without permission.

Use nonpublic proposals, documents, and project communications only for the authorized business purpose. Any signed confidentiality or data-processing agreement continues to apply. A general inquiry alone does not create a separate nondisclosure agreement; contact us before sharing trade secrets.

07. Third-party platforms & licenses

A project may depend on hosting, cloud platforms, software licenses, search engines, social networks, or other providers. Their terms and licenses also apply to their services. Provider fees and purchasing responsibilities should be identified in your project agreement. External links are provided for convenience and do not give us control over those sites.

08. Availability, support & results

We aim to provide accurate information and dependable services, but the public website and portal may be interrupted for maintenance or circumstances beyond our reasonable control. Unless agreed in writing, they are provided on an "as available" basis, without a promise of uninterrupted or error-free operation, to the extent permitted by law.

Search rankings, advertising costs, conversion rates, revenue, and other business outcomes depend on factors outside our control. We do not guarantee a particular result. Warranties, service levels, response times, and remedies for paid work are governed by your written agreement and applicable law. The contact form is not an emergency support channel.

09. Responsibility & your legal rights

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising solely from use of the free public website, such as lost business opportunities caused by a temporary interruption. This provision does not set a liability cap for paid services; any allocation of responsibility for those services belongs in the applicable written agreement.

Nothing in these terms excludes liability for fraud, willful misconduct, gross negligence, or any liability or consumer right that the law does not allow us to exclude. No website disclaimer reduces a statutory remedy or an express obligation in your signed agreement.

10. Governing law, updates & contact

Unless a signed service agreement provides otherwise, these terms are governed by the laws of the District of Columbia and applicable United States federal law, subject to any mandatory rights and protections that apply where you live or do business. These terms do not require arbitration or waive your right to bring a lawful complaint.

Please contact us if a concern arises so we can try to resolve it. This does not prevent you from contacting a regulator or exercising a legal right. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

We may revise these terms as our services change and will identify the date above. Revisions apply prospectively and do not amend an existing signed service agreement without the agreement required by that contract. Where notice or affirmative agreement is legally required, we will obtain it.